1. Buyer is completely protected through 7-day return guarantee for all products purchased from PNG MAKET which are not as per ordered specifications, such as
- Wrong Size
- Wrong Quantity
- Wrong Color
- Significantly different from the description given by the merchant
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some health care products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
- Is used / worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered
2. Items should be returned within 7 days of receiving the product. If buyer does not request return/refund within 7 days of receipt of product, it will be assumed that buyer is satisfied with the product.
3. To request a return, please log-in to Your account and raise Return Request through our Ticket System for concerned product. You will receive an e-mail acknowledgment of your request.
4. Return Request will be reviewed by PNG MAKET. If necessary, request is shared with concerned merchant for approval.
5. After approval, buyer will be required to send the product back in person or through a reputed courier. Courier cost for sending the product will be borne by buyer.
6. Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, please mention your order number.
7. After the product is received, it will be verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability.
8. It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
9. We initiate the replacement or refund within 2 working days of receiving the product. For refunds it takes up to 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
1. There may by situations where an order has to be canceled. For example, an order may have to be canceled when
- Product no longer available or temporarily out of stock
- Risk identified by credit and fraud avoidance department
- Inaccurate or insufficient address
- Non-serviceable locations
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been made, the charged amount will be refunded to you as soon as possible.
2. Buyer can cancel order by informing us well in advanced before processing. In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund your entire amount. We will not be able to cancel those orders that have already been processed and shipped out by us.